AUTHENTICITY GUARANTEE
At Avidong, we are committed to providing our valued customers with a shopping experience that is built on trust, transparency, and authenticity. We understand that when you choose to shop with us, you want the assurance that the products you purchase are genuine and of the highest quality. To fulfill this commitment, we offer the following legitimacy statement:
Compliance with Legal Regulations: Our business permit is a testament to our strict adherence to local, national, and international laws and regulations governing the export of goods. It signifies our commitment to ethical business practices.
Government Recognition: The issuance of a business permit involves a thorough evaluation by relevant authorities, ensuring that our operations are in line with established guidelines. It demonstrates that our export business is recognized and sanctioned by the appropriate government bodies.
Product Authenticity Assurance: Our business permit underscores our unwavering commitment to providing authentic products to our customers. It signifies that every product we export has been rigorously inspected and verified for its genuineness.
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Sourcing from Official Stores: We source our products from official stores of branded products in South Korea that adhere to strict quality and authenticity standards. Our procurement team conducts thorough due diligence to ensure that every item we offer is the real deal.
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Direct from Authorized Distributors: Many of the brands we carry have authorized distributors or partnerships with us. This means that the products we sell are obtained directly from the manufacturers or their officially designated distributors, guaranteeing their authenticity.
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Stringent Quality Control: Before any product is listed on our website and social media pages, it undergoes a rigorous quality control process. This includes visual inspections, authenticity checks, and product testing to ensure that what you receive matches our high standards.
Manufacturer Warranty Support: We stand behind the authenticity of our products. In the rare event that you encounter any issues with your purchase, we can provide you with the necessary support to claim warranties from the manufacturers, where applicable. This is only in the case when you have proven to receive a counterfeit product.
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Customer Feedback and Reviews: The experiences of our customers speak volumes about our commitment to authenticity. We encourage you to read the reviews and feedback from other buyers to gain confidence in the products we offer. They are available on our website, Google, Facebook, Facebook admin account (featured albums), and Instagram.
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Secure Payment and Shopping Environment: Your online security is of utmost importance to us. We employ advanced encryption technologies to safeguard your personal information and payment details, ensuring a secure shopping experience. When paying manually, we use verified accounts such as GCASH.
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Hassle-Free Returns and Refunds: In the unlikely event that you receive a product that does not meet your expectations in terms of authenticity, our flexible return and refund policies make it easy for you to seek a resolution, giving you peace of mind, only if the item is proven counterfeit.
Transparency in Product Information: We provide detailed product descriptions, including specifications, features, and, where applicable, serial numbers, to help you verify the authenticity of the product you're interested in.
Continuous Improvement: We are committed to ongoing improvement in our processes and customer service to maintain the trust you place in us. Your feedback is invaluable in this journey.
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Your trust is our utmost priority. We are dedicated to maintaining the integrity of our product offerings and the trust of our customers. When you shop with us, you can do so with confidence, knowing that you are investing in authentic, high-quality products.
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Thank you for choosing Avidong for your shopping needs. We look forward to serving you and ensuring your satisfaction with every purchase.
Sincerely,
Farah Fawcett Eo
CEO, Avidong, Korea
avidong.ph@gmail.com
Business Permit No.: 420-22-01205