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Cancellation Policy

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What You Need to Know Before Placing Your Orders

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This is your Cancellation Policy section.

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A. Cancellation of orders is only allowed in the following instances: 

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1. your order has not been placed yet in the system.

2. your order has not been processed. 

3. your order is not available (for instance, the item is out of stock or sold out). 

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B. Cancellation is not allowed if: 

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1. your order has already been processed. 

2. your order has been packed for shipping. 

3. your order has been shipped. 

4. your order has arrived in the country of destination.

5. your order has not arrived within the estimated time of arrival as it is out of our control when delays in international and local couriers take place. 

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C. Cancelled Orders

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1. Canceled orders which are paid will be refunded depending on your mode of payment. Payments made through a credit card/PayPal and manual bank deposit will be returned to you as a store credit (Avidong Credit). 

2. Shipping fees, however, will not be refunded. 

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D. Notorious Cancellation Behavior

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We have the right to terminate your account when cancelation behavior is habitual and persistent refusal to accept a decision that has been made to the complaint. 

 

E. Store Cancellation

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1. When an item is out of stock, we have the sole discretion to cancel your order. In such a case, we will inform you immediately via email, phone, and/or Avidong site message. We will refund your payment via Gcash/bank transfer. 

2. Items purchased on a "deposit basis" or "preorder" through our website or social media platforms (Facebook/Instagram) are subject to the following terms:

• Payment Deadline: Full payment for preorder items must be completed within 5 days from the cutoff date, which is set upon the arrival of the items at our Philippine hub/depot.

• Order Cancellation: If payment is not received by the specified deadline, the order will be automatically canceled. The deposit placed for the order will not be refunded (please refer to our [Refund Policy] for full details).

• Reposting for Resale: Canceled items will be reposted for resale online.

• Storage and Late Fees: After the cutoff date, storage fees of P50 per day will be charged for unclaimed orders. If the order remains unclaimed by the 6th day, the order will be canceled, and the deposit will be forfeited

 

 

​Last updated November 20, 2023

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